Payment, Return, and Refund Policy

Payment: Types Accepted

Online: Visa, Mastercard, Discover, American Express, and ACH

In-store: Visa, Mastercard, Discover, American Express, Check, or Cash

Over the phone*: Visa, Mastercard, Discover, American Express

*We do not typically take credit/debit card payment over the phone for over $1,000

Payment: Stock Orders

All Stock Orders (stock merchandise) are payment due at the time of order, or before shipment/pick-up.

Payment: Special Orders

All Special Orders (non-stock merchandise) are subject to a 100% deposit at the time of order. White’s Lumber & Supply requires customer approval (in writing or digital) prior to placing a Special Order: customer acknowledges accuracy of order/pricing and agrees to the White’s Lumber & Supply Payment, Return, and Refund Policy outlined herein. Special Orders are non-cancelable, non-returnable, or otherwise non-refundable without penalty after customer approval is received unless it is deemed an error of White’s Lumber & Supply or it’s Vendor(s) or approved by such. Account Holders: All Special Orders more than 30 days old (from date of receipt from Vendor) will be billed to your account. Payment is due per your account terms.

Returns

Customer must report any shortages, discrepancies, and/or damage to White’s Lumber & Supply within 24 hours of receipt. All stock merchandise must be returned (regardless of reason) within 30 days of receipt by customer, and in clean/re-sellable condition or otherwise in the same condition as it was received. Merchandise that has been cut, weathered, or altered in any way, will not be eligible for return/refund. Special Orders are non-cancelable, non-returnable, or otherwise non-refundable without penalty after customer approval is received unless it is deemed an error of White’s Lumber & Supply and its Vendor(s) or approved by such. All returns are subject to inspection/approval from White’s Lumber & Supply and their Vendors Return/Cancellation Policies before a refund will be considered.

Refunds

Minimum 20% Restocking Charge levied on all returns. Refunds will be issued in the same manner that they were originally paid for. Cash refunds, in excess of $100, will be issued by check to the original customer (3-5 days). Refunds for Special Order returns (if approved) will not be issued until White’s Lumber & Supply has received credit from their Vendor(s), minus all applicable Restock Charges. Unless it is deemed an error by White’s Lumber & Supply or its Vendor(s) – delivery charges are non-refundable.

Material Pick-up Policy

White’s Lumber will pick up material from jobsites upon request. Standard Delivery Charges apply. Any request to pick-up Special-Order material will need approval from White’s Lumber & Supply before pick-up. All jobsite pick-ups will be completed within 5 days of request. All material for return is required to be stacked neatly, under cover, and easily accessible with a forklift or lull. In cases of interior material, neatly stacked in garage or other easily accessible area is acceptable. White’s Lumber & Supply reserves the right to refuse a material pick-up if it does not fall within reasonable expectations of the Material Pick-Up Policy. All material pick-ups will be subject to inspection upon return to White’s Lumber & Supply Yard Facilities as well as the Return/Refund policies outlined herein. A Material Pick-up does not guarantee a refund will be issued.